2 Messages
Helene/Milton
Xfinity customer service is non-existent. There is no way to get a live operator on the line. All I can get is a chat or robot. Our home was destroyed on Longboat Key. It is uninhabitable and the Xfinity service is still out. There is no prompt for Hurricane related loss. I just suspended my service starting tomorrow, but cannot get a credit for Sept 27 to Oct 7 because the outage hasn't been resolved yet. I understand Xfinity thinks most issues can be resolved with a chat or voice prompts but this is a CATASTROPHE! And another hurricane coming. There should be exceptions and live operators to assist during this time. I am beyond frustrated with Xfinity!
XfinityPeterH
Official Employee
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1.5K Messages
1 month ago
We want to help customers who experience considerable damage to their home due to natural disasters by offering an option to pause their service temporarily for no charge while their home is repaired. Customers affected by Storm Helene may pause their services for up to six months, through Sunday, March 30, 2025. That said if your home was a total loss and could take longer than six months it would be best to completely disconnect your account. I know things are really early and hard to say what the future may bring but please let us know if we should disconnect your account or help enroll you in our Disaster Managment Plan.
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rickc141
Contributor
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18 Messages
1 month ago
Same here in Sarasota. No service since Wed evening Oct 9 and NO way talk to someone about a guesstimate as to when service may be restored. Seriously considering cutting the cord. Frontier and Verizon are looking better all the time.
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user_9kovpd
1 Message
26 days ago
Also, in Sarasota, and I received very little assistance (now they are saying no assistance because of the weather), but my internet still is not working correctly, so I called, and they would not answer because they said there was a power outage in the area; when I started a chat, the live person also stated they couldn't help me, and I asked about my plan and bill and still no answer and no assistance. I am continuously being booted off the internet and have multiple devices. I called Verizon, and they offer a lot more services and help from this last hurricane Milton than Xfinity offers with their recordings and refusal to answer questions with a live person. It's very frustrating, especially when part of your work is online and the internet is not working correctly.
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