Visitor
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2 Messages
HBO max still showing i have an active subscription
I recently canceled everything but xfinity internet and voice. But HBO max is still showing an active subscription with xfinity. Can someone check that it's been removed from my acct?
XfinityJeniece
Official Employee
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3.5K Messages
5 hours ago
Hey there, @user_doeqxx, thanks for reaching out through Xfinity Forums regarding your HBO Max account. We want to ensure that everything was disconnected as you requested. We would be happy to take a look at your billing details. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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