U

Visitor

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1 Message

Wed, Oct 27, 2021 4:39 PM

HBO Max App giving Title Not Available message on one Xfinity device

When trying to watch any movie or TV show on the HBO Max app on one TV through my Xfinity box, I receive the message Title Not Available.

It works on my mobile device and on other TVs with an Xfinity box.

I have signed out of the HBO Max App.

Cleared Cookies and Storage on my Xfinity box.

Signed back in, tried to watch a movie and got same error.

I've also turned off the Xfinity box, waited a few minutes and turned it back on.

I've restarted the single TV box.

It's worked on this TV in the past.

Any suggestions on what else to try?

Official Employee

 • 

410 Messages

1 m ago

@user_8cd299 Hi there! That's super odd that's happening. Let's take a closer look.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

WalkrJ

Contributor

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18 Messages

1 m ago

I've been having the exact same problem since Oct 23; four days now. Tried all of the same "remedies" in addition to a system refresh to no avail.

Official Employee

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232 Messages

Thanks for reaching out, @WalkrJ. If you're having the same issue. Please reach out me by sending a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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