Having difficulty with email migration from Xfinity to yahoo

I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.

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XfinitySean

Official Employee

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335 Messages

12 hours ago

Thanks for taking the time to post on our community forums, user_de9ed0! I'm sorry to hear that you're having issues accessing your email. Are you running into difficulty when trying to sign in after migrating your email address or did your all of your past emails not transfer over?

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user_de9ed0

Visitor

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7 Messages

I cannot sign in to my Xfinity anymore. I get a message that I now have a Yahoo account. Which is true, I do now have a Yahoo email up and running but my Xfinity mail is not going into my Yahoo email.

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12 hours ago

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XfinitySean

Official Employee

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335 Messages

Thank you for clarifying. So to confirm, you're able to log in through Yahoo and the email address is the same, but you're not receiving new emails.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 hours ago

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user_de9ed0

Visitor

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7 Messages

Okay when I began the process and it asked for a Yahoo email used [Edited: "Personal Information"] @yahoo.com my address with Xfinity was [Edited: "Personal Information"] @comcast.net. Yes I can definitely log into yahoo and I had my wife send me an email to my new Yahoo email and I did receive it. But all my emails that are going to Xfinity I am unable to answer.

(edited)

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10 hours ago

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user_de9ed0

Visitor

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7 Messages

Sorry I am unable to get.

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10 hours ago

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33.1K Messages

@user_de9ed0

Okay when I began the process and it asked for a Yahoo email used [Edited: "Personal Information"] @yahoo.com my address with Xfinity was [Edited: "Personal Information"] @comcast.net. Yes I can definitely log into yahoo and I had my wife send me an email to my new Yahoo email and I did receive it. But all my emails that are going to Xfinity I am unable to answer.

Did you have a Yahoo email address before this migration? or did you create a Yahoo email address? When you began the process were you asked to accept the Yahoo Terms of Service and Privacy Policy?

Your @comcast.net email address should have transferred over so you would go to Yahoo! Mail and log in with your comcast.net credentials that you should have set up.

So, when you go to https://mail.yahoo.com you're logging in with xxxxx@comcast.net and your credentials [where xxxxx is the first part of your email address]?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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9 hours ago

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BruceW

Gold Problem Solver

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26.9K Messages

10 hours ago

... Xfinity mail is not going into my Yahoo email.

When you log in to Yahoo, are you entering your complete email address ending in "@comcast.net" in the "Username, email, or mobile" space?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_de9ed0

Visitor

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7 Messages

Sorry I'm not sure what you mean. There is a space at the top where is has Yahoo mail with a large space and I put in my comcast email address and nothing happens. I thought it was an automatic that all Xfinity emails would go to Yahoo. Plus all my folders and old messages and contacts would be transferred to Yahoo.

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10 hours ago

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33.1K Messages

@user_de9ed0

Sorry I'm not sure what you mean. There is a space at the top where is has Yahoo mail with a large space and I put in my comcast email address and nothing happens. I thought it was an automatic that all Xfinity emails would go to Yahoo. Plus all my folders and old messages and contacts would be transferred to Yahoo.

The page that you started the migration on, did it tell you to click on a link? Were you in webmail at the time? Were you told your account would be closed if you didn't click on something before a certain date?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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9 hours ago

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Customer Service

user_de9ed0

Having difficulty with email migration from Xfinity to yahoo

XfinitySean

user_de9ed0

XfinitySean

user_de9ed0

user_de9ed0

Again

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_de9ed0

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