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user_4i9qai
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Saturday, January 4th, 2025 2:55 AM

Haven’t received $200 Amazon gift card

It’s been 2 weeks since wifi installation and I haven’t received my Amazon gift card.

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Updated 

4 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

4 months ago

 

user_4i9qai Thanks for creating a post. Was this gift card associated with a promo offer for your residential services? I ask since typically, there is a 90 day qualification period where the account must remain in good standing (no late payments or disconnects) or changes to the plan. Once that is completed, the gift card would automatically be sent to you, either by mail or email.

 

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user_4i9qai

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I got 1 gig WiFi during the wicked promo running through December 22. It was supposed to come with a $200 Amazon gift card that I never received 

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4 months ago

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XfinityThomasB

Official Employee

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1.9K Messages

Gotcha! I am sorry if there was confusion, but just there is a 90-day period for those gift cards. As my awesome teammate explained, there is that 90-day qualification period where the account must remain in good standing (no late payments or disconnects) or changes to the plan. Here is the tracker page for when the gift card would be shipped out, and general status of that incentive. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_4i9qai

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When I do the incentive tracker I get this message…

If it has been less than 10 days from activation of all required services, please allow more time for the system to update. If it has been over two weeks from activation, please contact our support center.

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4 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

 

user_4i9qai We would be happy to look into this further for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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