Contributor
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30 Messages
Haven't received $100 Visa Gift Card for Xfinity Mobile Rewards
On 10/30/21 I submitted a claim for a $100 Xfinity Mobile reward prepaid Visa card. I am a Diamond Reward customer. I still haven't received it. Every time I log in to check on status, it still just says will ship in 4-6 weeks. I submitted an inquiry and it says "no record found." I called and waited on hold for 30 minutes but had to hang up. Please advise.
XfinityRoberto
Official Employee
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1.5K Messages
3 years ago
there @traber, I am sorry to hear that you have not received the gift card. I am happy to look at your account.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
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traber
Contributor
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30 Messages
3 years ago
For anyone else wondering about the status of a Reward: Xfinity could not answer my inquiry about this. After several calls to different numbers, waiting on hold forever, a chat session and an question in this forum, I still don't know the status of a gift card that I applied for in October of last year. I guess this reward doesn't exist. I am a "Diamond" status customer since 1991. Xfinity makes it extremely difficult to get help. Very poor customer service.
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localmotion
Visitor
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1 Message
3 years ago
I came here cause i had same question. My order date was Oct 24. My GC has been verified as of Feb 16th (2-4 weeks to send now)
The chat part worked for me.
Chat: https://comca.st/3h7exYD
Typed 'Visa gift card'
It sent a link to 'Xfinity Reward Center'
Entered my account number.
Showed status of my Visa GC promo card
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user_284ccf
Visitor
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3 Messages
3 years ago
The direct phone number for this is 1-800-526-3268, number for Xfinity reward gift card problems. Good luck. I've been begging for my card since January. I was given a case number and every time I call I'm told it will be coming in 2 weeks to a month. I first requested the card at the beginning of November, 2021. Maybe there's a production problem because of the pandemic. I don't know but Xfinity should be honest about this.
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user_a20bf7
Visitor
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3 Messages
3 years ago
I as well have not received my $100.00 reward which I claimed on 12/31/2021 and have sent several emails with of course no response from xfinity. I will not sit on the phone for 30 minute or more because their customer service is not unto par. Is this a scam or is there really a Visa Card that I should be receiving. Someone please reply. I am a Diamond Customer but with this customer service, I sure don't feel like one. Please Reply.
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user_ef545e
Visitor
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2 Messages
2 years ago
Same thing happened to me and they are of NO HELP WHATSOEVER. False promises and no followthrough.
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user_52b516
Visitor
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2 Messages
2 years ago
I am in the same boat here. Thought it was just me but apparently this is happening to a lot of people. I have been with xFinity/Comcast since forever. i am considering dropping xFinity because of this....borderline scam.
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Again
Expert
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31K Messages
2 years ago
You don't get the card right away after starting service. You have to keep your service without making any changes during that time, and you must not have slow or late payments - your payments must be in full and on time. If you keep the service and make your payments after 90 days you will fulfill your requirements and you should receive your card in 10 days or up to six weeks.
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user_ef545e
Visitor
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2 Messages
2 years ago
It’s been over five months since I was promised a prepaid visa gift card for their poor customer service. They offered the gift card as an apology to me to keep me as a customer after overcharging me for services I did not order for months. Well, it’s been over five months and still no card. They lied and said they were sending them back in may when I spent hours on the phone waiting, trying to get a straight answer. This has STILL not been resolved and Xfinity has horrible customer service. They also need to get their records straight and stop lying, saying things are being sent when they’re not. Very very disappointed in this company and their lack of care.
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