traber's profile

Contributor

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26 Messages

Tue, Feb 15, 2022 9:57 PM

Haven't received $100 Visa Gift Card for Xfinity Mobile Rewards

On 10/30/21 I submitted a claim for a $100 Xfinity Mobile reward prepaid Visa card. I am a Diamond Reward customer. I still haven't received it. Every time I log in to check on status, it still just says will ship in 4-6 weeks. I submitted an inquiry and it says "no record found." I called and waited on hold for 30 minutes but had to hang up. Please advise.

Official Employee

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294 Messages

6 m ago

there @traber, I am sorry to hear that you have not received the gift card. I am happy to look at your account.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
traber

Contributor

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26 Messages

6 m ago

For anyone else wondering about the status of a Reward: Xfinity could not answer my inquiry about this. After several calls to different numbers, waiting on hold forever, a chat session and an question in this forum, I still don't know the status of a gift card that I applied for in October of last year. I guess this reward doesn't exist. I am a "Diamond" status customer since 1991. Xfinity makes it extremely difficult to get help. Very poor customer service.

Official Employee

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854 Messages

I really appreciate you reaching back out and apologize for the customer experience you have had! Have you been in contact with our Xfinity Mobile Team? 

 

You can reach them through the following methods:

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://comca.st/3h7exYD

 

They will be able to provide you with the timeframe on when you will be able to receive your gift card. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
traber

Contributor

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26 Messages

Yes, as I said in my reply, I've tried every number, text and chat a no one was able to answer my question. So I don't think there is a "gift card" being sent to me, since it was initially ordered in October of last year.

Official Employee

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567 Messages

I am so sorry you haven't gotten any updates on that card! If you don't mind, can you send me a DM with your name and address and I can take a look at what we can do for you? @

, you can do that by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I came here cause i had same question. My order date was Oct 24. My GC has been verified as of Feb 16th (2-4 weeks to send now)

The chat part worked for me. 

Chat: https://comca.st/3h7exYD

Typed 'Visa gift card'

It sent a link to 'Xfinity Reward Center'

Entered my account number. 

Showed status of my Visa GC promo card

Visitor

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3 Messages

4 m ago

The direct phone number for this is 1-800-526-3268, number for Xfinity reward gift card problems. Good luck. I've been begging for my card since January. I was given a case number and every time I call I'm told it will be coming in 2 weeks to a month. I first requested the card at the beginning of November, 2021. Maybe there's a production problem because of the pandemic. I don't know but Xfinity should be honest about this.

Official Employee

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253 Messages

Thank you so much for taking the time to reach out to us! We would greatly like to help investigate the status of the gift card. Your satisfaction and confidence in the services and support we provide. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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253 Messages

That is so strange! I know many customers that I have personally help with securing their cards. I included a link here below on how to be able to view the status of the shipment. https://comca.st/362CvSW

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
traber

Contributor

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26 Messages

UPDATE: After trying all remedies mentioned in this thread, I finally received my $100 Visa gift card in the mail yesterday. However, on my account page, it still shows:

Your reward is in the works!

We'll ship your $100 Visa prepaid card in 4-6 weeks.

I never received an email confirming the card was sent and obviously that system is not updating properly.

Definitely should not be this hard nor take this long to receive these rewards. Kind of defeats the purpose of rewarding the customer to have to jump through all the hoops.

(edited)

XfinityEva

Official Employee

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452 Messages

Thank you for keeping us up to date and I am glad to hear you have received your reward card now! We appreciate and value your feedback. This is the typical timeline 4-6 weeks to receive the reward card due to processing and mailing this out to you. Please let us know if there is anything else we can help with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I have not received my Xfinity rewards $100.00 Visa card. I’ve had my account over the 90 days.  

Visitor

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3 Messages

3 m ago

I as well have not received my $100.00 reward which I claimed on 12/31/2021 and have sent several emails with of course no response from xfinity.  I will not sit on the phone for 30 minute or more because their customer service is not unto par.  Is this a scam or is there really a Visa Card that I should be receiving.  Someone please reply.  I am a Diamond Customer but with this customer service, I sure don't feel like one.  Please Reply.

Official Employee

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310 Messages

@user_a20bf7 

Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum.

Thank you for being a Diamond Reward Member. We know there are other providers out there, and we are privileged to do business with you ❤️

I assure you that we do have Visa Prepaid card promotions at that we ABSOLUTELY honor those promotions per the terms and conditions outlined in the agreement.

If it was an Xfinity Mobile promotion, you can see the FAQ page here - https://comca.st/3MZ6GdA

All of our Visa Prepaid card promotional offers are very similar as outlined at this link.

You can check the status of your prepaid card through the Xfinity Incentive Tracker at https://comca.st/3snp20c

Have you tracked your offer at the incentive tracker?

Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

6 d ago

Same thing happened to me and they are of NO HELP WHATSOEVER. False promises and no followthrough.

Visitor

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2 Messages

5 h ago

I am in the same boat here. Thought it was just me but apparently this is happening to a lot of people. I have been with xFinity/Comcast since forever. i am considering dropping xFinity because of this....borderline scam.

Official Employee

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331 Messages

@user_52b516 thank you very much for your post for help with the gift card offers for your promotion. This is not at all the experience we want any customer to have, and I appreciate the chance to help. We're not able to access your Xfinity Mobile account here but we have a team of Xfinity Mobile specialists that can help! I know you mentioned already reaching out, but I do want to make sure you had all the options to reach out to our mobile team specifically these are their direct contact options. Have you already reached out using these options? 
 
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat:  https://comca.st/3zTKEUK

Also, could you please check the Xfinity Incentive tracker to see what information is available for the status of your cards? https://comca.st/3QLMdLj
 
If you have reached out to these options directly already with no resolution I would be happy to send this to our team to get you the help you need! 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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27.7K Messages

4 h ago

You don't get the card right away after starting service.  You have to keep your service without making any changes during that time, and you must not have slow or late payments - your payments must be in full and on time.  If you keep the service and make your payments after 90 days you will fulfill your requirements and you should receive your card in 10 days or up to six weeks.

You can check the status of your reward here:  https://xfinityrewardcenter.com/
As far as autopay goes you should see it by your 3rd bill or 45 days after signing up.
Read your billing statement every month!  Do not rely on autopay to cover your bill.

Visitor

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2 Messages

3 h ago

It’s been over five months since I was promised a prepaid visa gift card for their poor customer service. They offered the gift card as an apology to me to keep me as a customer after overcharging me for services I did not order for months. Well, it’s been over five months and still no card. They lied and said they were sending them back in may when I spent hours on the phone waiting, trying to get a straight answer. This has STILL not been resolved and Xfinity has horrible customer service. They also need to get their records straight and stop lying, saying things are being sent when they’re not.  Very very disappointed in this company and their lack of care. 

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