Haven't received $100 Visa Gift Card for Xfinity Mobile Rewards
On 10/30/21 I submitted a claim for a $100 Xfinity Mobile reward prepaid Visa card. I am a Diamond Reward customer. I still haven't received it. Every time I log in to check on status, it still just says will ship in 4-6 weeks. I submitted an inquiry and it says "no record found." I called and waited on hold for 30 minutes but had to hang up. Please advise.