Visitor
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4 Messages
Have to fight to get an upgrade
I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity
Visitor
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4 Messages
I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity
XfinityAlyssaA
Official Employee
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2.8K Messages
2 days ago
Good evening, and thank you for reaching out on our Community Forums regarding your mobile upgrade concerns @user_wsiym3, we appreciate it.
I see that you mentioned having difficulty upgrading your lines, and we’d be happy to help take a closer look. Could you please share a bit more detail about the issues you’re running into when trying to upgrade? This will help us better assist and point you in the right direction.
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user_wsiym3
Visitor
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4 Messages
23 hours ago
I’ve been told 3 different things by 3 different operators today the incompetents is ridiculous I’ve been paying you guys for 3 years and when it comes to the upgrade Xfinity told me I have is now like pulling teeth one operator said go to the store near me Harlan from Seattle tod me he couldn’t help me I’m a loyal customer why are you guys treating me like [Edited: "Inappropriate Language"] and telling me different stories clearly Xfinity could care less about there loyal Customers
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