Have not received survey info for x10 - many attempts

I’ve called. Spoken with live agent. Chatted with several agents (3x) with multiple promises that I’ll receive an email to conduct a survey for x10 gigabit. Zero response. I’ll willingly pay $1000 for the fiber run. 

what does happen? Xfinity tries to sell me cell service and agents demand IMEI of my phone. 

fun.