Visitor
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1 Message
Has anyone else had daily internet disconnections without cause?
For the last four months, our internet has randomly been dropping. It was initially only once or twice a week, but then it became more frequent. An Xfinity tech came out last month, because it was interfering with my job. The xfinity tech said that we needed a different router. So I spent the money and got a great router.
Within a week it dropped again. Now, it happens MULTIPLE times a day, probably more. I work on my computer and am constantly having to stop and wait and restart everything. I've lost at least a few hours of work this week alone.
Clearly it wasn't the router - but I've already spent the money and installed it.
I don't understand why the internet is suddenly up and down, when we haven't changed the service or hardware at all.
Does anyone have any ideas what could be causing it? If it happens much more, I will have to bite the bullet and sign up with another ISP. I cannot pay for the internet if I cannot work - and there is zero reason to deal with this much stress over something so simple as an internet connection.


XfinityJustinM
Official Employee
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527 Messages
4 hours ago
Hi @La.Dee.Da.Dee, big fan of the username by the way. Thank you for joining our community forums support page. As someone that also works from home I know how important it is to have a reliable connection. We definitely need to take a closer look at things to determine the pain point. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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