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user_cbd96a
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10/19/2026 10:16 PM

Hanging wire

I have a hanging wire above my driveway from a job that was not finished by xfinity. When I contacted the company they told me that I would be charged for this project to be finished because it is my neighbor's line. This is ridiculous all I'm asking for is the line to be cleaned up.

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8 hours ago

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XfinityJeniece

Official Employee

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4.5K Messages

8 hours ago

Hey there, @user_cbd96a, thanks for reaching out through Xfinity Forums regarding your outside wiring. We would be happy to help with the hanging line. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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