Had problems when I brought the iPhone 17 pro for my son months later the same problem with the 18 pro max

We hear you. You’ve been with us since 2017, already worked through an issue with your son’s phone earlier this year, and now you’re facing another unexpectedly high bill after purchasing your new phone.

Spending two hours on the phone without getting the answers you needed would make anyone frustrated.

Please feel free to send us a direct message* with your full name and complete service address if you’d like us to take another look.

We’d be glad to dig into the account and help make sense of what’s going on.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.