Visitor
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4 Messages
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to snowstorm) but everything was fine for me this morning (which was after it snowed). I can't get in touch with a human to see if they can do anything or restart the box or something, so I came here.
Any help? thanks
XfinityCliff
Official Employee
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8 Messages
1 hour ago
@user_q2yef4 -
It can be frustrating when things don't work properly, and we appreciate you reaching out to us on our Xfinity Community Forums for help when you need it.
Having been advised by the system that you are experiencing a service interruption when you called usually means any signals we might send may not be able to get through to you from our end. I am glad that you have already made a couple of attempts to try and resolve this yourself by power cycling the receiver a few times. But if you are willing, I'd be grateful if you could check a couple of things further.
1) Do any lights of any kind show on the receiver when it is plugged in? Many of our boxes have standby or ready lights to indicate they are actually receiving power.
2) You said that the box would not turn on using the remote. Have you tried replacing the batteries in the remote to ensure they are working?
3) You mentioned that you had an electrician doing some work. Is there anything else plugged into the electrical outlet that requires power and is working? If nothing else is plugged into that particular outlet, are you able to plug something into it that you know is working that also works on that outlet?
By taking these extra few small steps, you may discover you have a resolution to the difficulties you are currently experiencing, but if none of those steps bring a resolution, we would be happy to assist you with further troubleshooting.
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