Visitor
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2 Messages
Hacked/infected IP address
I believe my IP address has been infected. I've been having a lot of issues on my social platforms that are unexplainable. I have received a spam pop up before telling me that my Apple device was infected with 10 virus' but Apple insisted it was spam and I should ignore it. It's been a few months now and I've been having difficulties with making social media pages etc. could a hack up address be the cause? And how can I get a new IP address/wifi? Should I need to change the modem?
XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
@user_1906a6. Thanks for posting on our Xfinity Community Forums. I'm sorry to hear that you've been experiencing this trouble for so long. It would definitely be concerning to me as well! have you noticed if all of your devices (if applicable) are having the same issues or is it just one device in particular?
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user_1906a6
Visitor
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2 Messages
3 years ago
Two of my apply devices have this issue. But I only have seen the pop up on one of the devices
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