Visitor
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1 Message
Hack service and support
I understand outages happen, especially during storms, but refusing calls is absolute [Edited: "Profanity"]. And no, “Investigating” over a 16 hour outage is NOT a proper update. [Edited: "Language/Inflammatory"]
EG
Expert
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119.6K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.1K Messages
9 hours ago
Hey there, @user_chj3sj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service, it certainly is not what we want for our customers. I do hope you are safe from the storms, and I do understand how important it is to remain online as much as possible. To get the most update to information, we would recommend using our amazing Xfinity App as the App will have real time update. You can also visit here to view the map and the ETA of restoring services. Are you experiencing an interruption in your services still? Please let us know.
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