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user_qngpht
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Thursday, January 23rd, 2025 4:10 PM

guy wire relocation

i just recently purchased a new property and there is a comcast guy wire that is blocking the driveway. How do i go about getting that relocated

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12 days ago

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XfinityArmand

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13 days ago

Hi there and congratulations on your new property!  Thank you so much for taking the time to reach out to Xfinity Support @user_qngpht!  We are so glad to hear from you and want to help in any way that we can.  Are you currently a Xfinity Subscriber?  We can certainly work to have things taken care of for you and have that line relocated.  Can you specify if the line is on the ground or just low hanging?

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user_qngpht

2 Messages

We do have multiple accounts with you guys. This wire is currently blocking the driveway of our new property. 

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12 days ago

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XfinityJamesC

Official Employee

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1.9K Messages

Thank you for clarifying, @user_qngpht. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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12 days ago

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