Great customer service

@user_dlffjv thank you for taking time to create a post. I'm glad to hear of the fantastic experience you had working with Kanishka. I'd love to ensure I'm able to get a kudos sent their leadership team, so they are acknowledged, it's one of my favorite parts of the day getting to send these. I'd like to gather some information that we don't want in our public conversation. When you have time, please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address