Visitor
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1 Message
Great customer service experience
Kai from Davao Region/Davao City(?), Philippines helped me with almost an hour long conversation of technical support. Stayed patient with me throughout the whole process and was very good at explaining things. Unfortunately I was not able to leave a review after the phone call so I hope this reaches her. I don't normally get good experiences dealing with customer support so when I do it means a lot.
Phone call
7:28PM - 8:16PM (US Mountain Standard Time) / 19:28 - 20:16 (US MST)
XfinitySeth
Official Employee
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453 Messages
3 days ago
Wow, this is awesome to hear user_srg2xx, and I'm so glad that Kai was able to give you a great experience while helping you out 👏 We can't thank you enough for taking the time to give Kai the recognition they deserve, and we'd be happy to make sure any positive words you have get back to them and their management 👍
So we can take down any additional details you'd like to share, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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EG
Expert
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113K Messages
2 days ago
Post moved here to the Xfinity Compliments section.
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