Contributor
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116 Messages
Grandfathered Plan
Apparently, our current plan is grandfathered. The price is nothing to brag about. Anyway, we still haven't upgraded to X1. We're told that with X1, we can't have the same grandfathered plan at the same price. We were offered a one-year promotion that would give us the same TV channels (we think: hard to figure those packages) and Internet speed, and at a savings of about $60 a month. Nice, but it only lasts a year, and then the price pops up to more than we're paying now. And, we've lost the grandfathered status, for what that was worth.
Tek
Problem Solver
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919 Messages
2 years ago
Same here. I am on old Triple Play and price jumps $50 per month on a new plan.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
It looks like you at least got a good answer on what it might cost you to switch. I am still on Lagacy Cable. I wish we could get ON DEMAND. My medical needs do not allow me to stay up past 8pm. I need to get up very early in the morning.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
@rufus97
My cable (RG6u quad shielded) was replaced by me. It can be run along the floorboards to where needed. No need to put inside the walls.
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XfinityMarcos
Official Employee
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2.3K Messages
2 years ago
Hello @rufus97, thanks for working with a Xfintiy representative to see what options you have to get a better rate. If you're on a grandfathered package, depending on how old it is, you will most likely see a difference in the channel lineup you have and what we offer now. You can use this link to help see what our Current Lineups include. Be sure to update your address and then select the view new deals option to just see the lineups. If you're looking to make a change, I can review your options with you as well, it never hurts to have a second pair of eyes on things. Have you already checked out our website or the Xfinity app for online-only promotions? There are usually some awesome promotions there, and we've made a ton of improvements to make it smooth to add them.
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user_feeling_burned
22 Messages
1 year ago
I was just [EDIT: Inflammatory] by an xfinity sales person and lost my previous package that had all I wanted. When I called in to discuss the discounts that dropped off I was presented with a new package that was just a little more than the previous package. I was explicit that I wanted to keep everything the same. To my surprise the next day I found out they removed my hbo max and downgraded my internet . This was not disclosed. I asked for a supervisor to review the call and was given a case number. They did not respond and then sent a text saying it was closed.
Another phone call and I found out that there was no way to restore my service as it was because it was deleted. Their solution was to discount the new package down to match my old package. But this only lasts 12 months then it goes UP.
I am disgusted by this . We have been customers since 1994 but that doesn’t mean anything anymore.
i was better off sticking with what I had even though discounts had expired. It would never suddenly rise the way my new package will 12 months from now.
I am looking for alternatives including ATT who isn’t my first choice.
very disappointed.
(edited)
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