Visitor
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2 Messages
Government Shutdown
I am a federal employee currently affected by the ongoing government shutdown. I hold an excepted status, which means I am still required to report to work, but I am not receiving any pay during this period.
Because of this, I am unable to make payments on my account at this time. I am requesting temporary assistance or accommodations until the shutdown is resolved and I am able to resume regular payments.
I greatly value my Xfinity service and would deeply appreciate any support or flexibility you can provide during this difficult period.
Thank you for your understanding and consideration.
XfinityJanelle
Official Employee
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1.9K Messages
11 hours ago
Hi, @user_57cc20 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out during this difficult time of the government shutdown. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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