Visitor
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1 Message
government shut down
Hello.
I am a federal employee furloughed due to the government shutdown. Is Xfinity offering any billing relief assistance to affected customers? Any assistance would be greatly appreciated.
thank you.
Visitor
•
1 Message
Hello.
I am a federal employee furloughed due to the government shutdown. Is Xfinity offering any billing relief assistance to affected customers? Any assistance would be greatly appreciated.
thank you.
XfinityMarcus
Official Employee
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2K Messages
2 months ago
user_wxb5zz thank you for using the Xfinity Community Forums page to reach out. I have family who have also been impacted by the recent furlough the shutdown has caused. I am happy to see what options we have to assist you with your account billing. Can you send over a direct message with your full name and complete service address for me?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityDemitrius
Official Employee
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2.4K Messages
2 months ago
Thank you for taking the time to reach out to us this evening @user_wxb5zz. I am glad that we were able to help secure services during this difficult time. It was great that you reached out as we were able to also perform a full account review and find some savings for the services and billing. We appreciate you being a part of our Xfinity community and hope you have a great rest of your week!
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user_eb5vg7
Visitor
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1 Message
2 months ago
I am in the same situation as the original poster, is there someone I can speak with too, maybe to find some ways to save money on my bill?
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