Got an emial from xfinity "Your services will be disconnected soon"

@user_1t0ml1 

The email is a legitimate email, yet xfinity people have zero clue and not a single person on the phone has an answer or is willing to send me a confirmation that my account is not getting disconnected.

Call Customer Security Assurance.  They should be able to help you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Hey, @user_1t0ml1! Thanks for reaching out to us on the forums! I apologize to hear that you are getting this email and we can certainly get to the bottom of it! Since you already sent a DM to us we will continue to assist you through there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of ⁠Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.