Got an email stating that Xfinity has received my cancellation request even through I never made any sort of request.

I've received an email twice this week stating that Xfinity has received a cancellation request from me. I never made any sort of request and I don't plan on canceling my Xfinity WIFI, it is stressing me out greatly! Every time I try to call Xfinity the wait times are always an hour or more and I have already sent out two emails notifying Xfinity to help resolve this issue. I essentially have no time to call since I work pretty long hours so this is just adding even more unneeded issues to my already busy and frustrating schedule!