M

Visitor

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1 Message

Thu, Jul 29, 2021 12:58 AM

Got a Survey Request Email from Xfinity Even Though I Never Called Them

This is a weird issue, but I got an email today (7/28/2021) from Xfinity asking me for feedback regarding a call with them on July 22, 2021. The problem is I did not call them on July 22 and no one else with access to my account did, as far as I'm aware. I'm just wondering if someone could assist me with finding out what that phone call was about in case they were trying to scam an Xfinity service representative into giving them information.

Responses

Official Employee

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85 Messages

2 m ago

Hello @MGDove thank you so much for taking the time out of your day to contact Xfinity Support Team over our Forums. You came to the right place for assistance and we will be more than happy to take a deeper look into the notification you received. We take your account security very serious and I assure you that you're in the great hands. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

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