Contributor
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108 Messages
Goodbye, Comcast! My First Love! 😁
Dearest, Comcast,
We've been together since 1981! Sadly, due to the ever increasing costs of your services, it's time for me to part ways. I truly hate it, but simply can't afford this relationship any longer. Only reason I stuck around another month was to watch the Super Bowl. Now it's time for me to move on. For the most part, I've enjoyed my time and service with you. You've worked with me on occasion in the past, and I am thankful for that. But you have now simply went too far with all the pricing increases- fees and such. A lot of those fees seem ridiculous, to be honest. Some I don't even understand what they are, but...
Now there's a new girl in town I plan to start dating soon, so I won't be looking for a better deal with Comcast. Already tried last month with nothing interesting. What I want is for my current service, which I've paid through the 14th, to be canceled right afterward. I will return my service equipment to my local Xfinity store once my service has ended, not before. Can someone cancel my service AFTER my current service date ends (Midnight February 15)? Or do I need to go to my local store to cancel? I will do whatever.
Again, thanks for those of you who have helped me through the years. I truly appreciate it. Some of you on here were cool to deal with.
Take care, everyone!
Accepted Solution
XfinityPaula
Official Employee
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1.4K Messages
1 year ago
@JS- Good morning, This is heartbreaking news! I know we have tried to help previously, but I understand that other providers may be able to offer better rates and sometimes the bottom line is the cost of things. While is it upsetting I will be happy to help you with your account closure and making sure you have all the details for returning any devices. I thank you deeply for sticking with us over the past 43 years. Maybe one day we can meet again, perhaps just for a quick internet connection. Even with closing the account I hope that we can stay connected through email. You will continue to have your comcast.net email address as long as you log in every so often. This way you won't have to update all your email contacts with our sad news and new address.
Please send us a direct message with your name and service address. This is going to be difficult, but I understand necessary.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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JS-
Contributor
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108 Messages
1 year ago
@XfinityPaula
Just sent the info. Thanks for your help!
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JS-
Contributor
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108 Messages
1 year ago
I have another question for y’all. I own the cable modem and plan to give it to someone once my service is cancelled. What do I have to do to unlink it from my account so it can be used on someone else’s at a later date? Can I do all this myself, or does Xfinity have to do it from their end? I don’t want to give it to someone and there be an issue for them when setting it up. So need to get this addressed now.
Thanks in advance.
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JS-
Contributor
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108 Messages
1 year ago
Hope others can confirm about the cable modem. I can’t even find it anywhere in my account. Used to could see my devices listed, but I don’t now, for whatever reason.
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