1 Message
Global internet speed issues since neighborhood upgrade
A few weeks ago I was receiving texts that an upgrade was happening in my neighborhood; obviously I was happy to hear it as I’ve been getting a fraction of the speed I’ve been paying for. I have had my own modem/router that has been overkill for years since I have been turning my house into a smart home, am a gamer, and rely on internet so I can provide telehealth services/work from home since the pandemic. My plan speed is right where my router can handle now 1Gbps (wired; max I’ve seen when testing is around upper 800/lower 900 Mbps) and 2350 Mbps wireless (which I’ve never gotten anywhere close to in testing/experience) Again, never complained because it’s been good enough to deliver a seamless, hassle free experience.
While I haven’t been getting near the speeds for my price tier I figured it was my older neighborhood lines and just kind of accepted it and haven’t complained until now. So long as the speed has been good enough to seamlessly run all of my home devices, smart TVs, phones, tablets, etc. I’ve been happy. It’s been that way until this neighborhood upgrade happened. Since then, my TVs often buffer mid show/movie (a new problem), I get slow speed icons while I game, and my telehealth calls have declined in connection quality. After briefly scouring the internet this doesn’t appear to be a new problem so I’m hoping Comcast can help resolve this for me. Thank you in advance.
XfinityArmand
Official Employee
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2.1K Messages
11 months ago
Hi there @ZGamer! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your internet service concerns. We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service at all time. No worries! You have reached out to a team of experts that are going to work hard to get things ironed our for you. So that we can get started, please feel free to shoot us a private message detailing the issue, and we will get right to work on this.
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lynxdavoyager
1 Message
11 months ago
Respectfully, I read a thread about two years ago approaching the same issues. I am a USMC Vet and work from home and stream to Twitch and Kick for some extra income but don’t think that’s happening anytime soon. Can barely play a game without my WiFi dying and crying for help. I would not contact support for any help with majorities of my issues at this point because the “qualified” people don’t have answers or Comcast. A team that doesn’t know much about DOS attacks (lack of protection), miscalculated repair times (3rd day now/3-5 hour repair time , their own network, capabilities and misrepresented speeds, etc. If our team of aviation technicians would make complacent mistakes people would be fired or even worse injured or killed. I know it’s not that serious but it’s the pride aspect of a company and getting the job done properly in a timely manner.
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