2 Messages
GIVE STORES A DIRECT PHONE NUMBER !!!!
It’s bad enough that there aren’t many Xfinity stores around but the ones that are around don’t have a phone so you can contact the store directly. It’s crazy to have someone drive an hour away to a store just to find out that the product they want is not in stock at that location. Some people don’t want to do mail order because things get lost in the mail, packages get stolen, it may take a long time etc. Some people prefer to have their new device the same day versus waiting for it to come in the mail. This is a very big inconvenience to all customers. Xfinity is the only store of its kind that I know of that doesn’t have a landline in store.
XfinityDemitrius
Official Employee
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1.2K Messages
1 month ago
Hey @user_x9sajj, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to leave us with your feedback regarding the Xfinity Stores. Our Xfinity Stores are customer facing, so we do not have or provide contact information for the Xfinity Store locations.
You always have the opportunity to call 1-800-XFINITY in order to ask any questions you may have regarding the equipment. Some equipment is shipment only, so it is best to call and find out any additional information before making a trip. We can always provide you with information, estimated inventory, or process the shipment for you.
Thanks for being a valued Xfinity community member. Remember to download our awesome Xfinity App where you can find the same information by using our Xfinity Assistant chat feature.
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