GIVE STORES A DIRECT PHONE NUMBER !!!!

It’s bad enough that there aren’t many Xfinity stores around but the ones that are around don’t have a phone so you can contact the store directly. It’s crazy to have someone drive an hour away to a store just to find out that the product they want is not in stock at that location. Some people don’t want to do mail order because things get lost in the mail, packages get stolen, it may take a long time etc. Some people prefer to have their new device the same day versus waiting for it to come in the mail. This is a very big inconvenience to all customers. Xfinity is the only store of its kind that I know of that doesn’t have a landline in store.

Responses

XfinityDemitrius

Official Employee

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1.4K Messages

6 months ago

Hey @user_x9sajj, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to leave us with your feedback regarding the Xfinity Stores. Our Xfinity Stores are customer facing, so we do not have or provide contact information for the Xfinity Store locations.

You always have the opportunity to call 1-800-XFINITY in order to ask any questions you may have regarding the equipment. Some equipment is shipment only, so it is best to call and find out any additional information before making a trip. We can always provide you with information, estimated inventory, or process the shipment for you.

Thanks for being a valued Xfinity community member. Remember to download our awesome Xfinity App where you can find the same information by using our Xfinity Assistant chat feature.

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user_6zog02

1 Message

4 months ago

Calling 1 800 Xfinity used to give you a human in the USA that was knowledgeable. Now, you have to go through chat bot and then wait a long time for a human out of the USA. The humans over seas clearly are checking off boxes and know nothing. Poor folks have no training. I spent 30 hours and no solution. I finally fixed the problem myself. I just received an 800mbps box. I am unable to unscrew the cable to install the new box. The chat says my service still has problems... time to leave Comcast!

(edited)

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XfinityBradM

Official Employee

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776 Messages

@user_6zog02 Our team can assist with getting a service technician scheduled if you need assistance with getting the coax cable connected to the new modem. A pair of pliers or a crescent wrench are great tools to assist with loosening that physical connection.

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4 months ago

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user_on2d1j

1 Message

The process is such a joke and a waste of time. I just need to contact a customer facing store and I can not just get a number to back them. Spent 20 min on the phone to have xfinity just end the call

4 months ago

XfinityMarcus

Official Employee

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1.1K Messages

user_on2d1j thank you for using the Community Forums to reach out. We never want our customers to feel this way, but the truth is we are more than capable of assisting you through our customer service line, chat and social media platform options. The specific store locations do have the option of setting up an appointment online if you need to visit in person though.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

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user_3206ts

1 Message

4 months ago

What happens if we have a problem with the store itself?

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Customer Service

user_x9sajj

GIVE STORES A DIRECT PHONE NUMBER !!!!

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XfinityDemitrius

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