Visitor
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3 Messages
Give prior notice of planned outages
Xfinity needs to provide prior notification of upcoming Internet outages when they interrupt internet service to “enhance your Internet performance.” Xfinity’s poor customer service habit of not providing prior notice to its customers when an internet service outage will take place is extremely disruptive to the work from home workday.
Xfinity is very able to notify when a bill is due, can that same type of communication habit be implemented to let their customer know ahead of time when internet service will be interrupted?!
I’ve grown wearisome of the unreliability of Xfinity and completely dissatisfied with its non-existent customer service, I’ll be searching for a change of ISP.
EG
Expert
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110.4K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.9K Messages
18 hours ago
Thank you for sharing your concerns. We understand how disruptive unexpected internet outages can be, especially when working from home. We strive to provide prior notifications for planned maintenance and service interruptions, and we do our best to update information on our Xfinity app with any planned work being done.
Your feedback about our communication habits is valuable, and we are continuously working to improve our customer service. We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or need assistance, please feel free to reach out.
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