1 Message
gigabit x2
I have a gigabit x2 plan. However, all of my speed test is running at 1 gig. the app is running 2 gig but it does not translate once I do the speed test with a hardwired ethernet pc. Asked for a tech 1 time and he said I gotta wait. I am asking for another tech after one month. What is the issue?
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hi there @dt2good! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can to address your internet service concern. No worries! You have reached out to the right team to get things squared away for you. So that we can get started, please feel free to shoot us a private message with the details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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