gigabit pro

Thank you for reaching out to me, @miguell2. Will you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityEva​ Where is this "peer to peer" chat icon ?

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/38oPkZc

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityJennifer​ Like others in this thread, I'm interested in finding out about the Gigabit Pro fiber service. I do not see a peer-to-peer chat, or direct messaging icon anywhere on any of the forum pages, and the link in the above goes to a 404.

Is there a clear way for someone to find out if they can order this service?

@docgear Thank you for your interest in Gig Pro services! Availability for this particular service does vary upon location, and we'd need to check specifically to your location in order to determine eligibility. Ultimately in order to submit the request or inquiry for a specific address, we would need to have you join us in a private message so that we can gather the necessary specific information and details.

The peer to peer or direct message icon typically looks similar to a conversation bubble that one may see in a comic book!

Please let us know if you have any further questions here! We look forward to assisting! 

ah, i see that the DM option appears up by the notification bell once you've made a post.
that's not super obvious if you've never posted before. :D