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user_e31709
1st Topic

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1 Message

Wednesday, January 19th, 2022 10:52 AM

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gigabit pro

I would like to have a survey run on my house to determine my gigabit pro eligibility. I have a comcast node literally in front of my house so it should be doable...who can help me get in contact with the right person to get started? 

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3 years ago

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miguell2

New Poster

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5 Messages

3 years ago

I would love to find out if I am eligible as well.

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CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out to me, @miguell2. Will you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

EG

Expert

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111.5K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.8K Messages

3 years ago

@user_e31709 We can definitely help with this request. Please send your full name and service address in a direct message (instructions below from @XfinityKimberlyB) to get started.

(edited)

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user_381906

Visitor

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1 Message

@XfinityEva​ Where is this "peer to peer" chat icon ?

3 years ago

0

CCJennifer

Problem Solver

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743 Messages

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

I no longer work for Comcast.

3 years ago

docgear

Visitor

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2 Messages

@XfinityJennifer​ Like others in this thread, I'm interested in finding out about the Gigabit Pro fiber service. I do not see a peer-to-peer chat, or direct messaging icon anywhere on any of the forum pages, and the link in the above goes to a 404.

Is there a clear way for someone to find out if they can order this service?

3 years ago

0

CCChelseaA

Problem Solver

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637 Messages

@docgear Thank you for your interest in Gig Pro services! Availability for this particular service does vary upon location, and we'd need to check specifically to your location in order to determine eligibility. Ultimately in order to submit the request or inquiry for a specific address, we would need to have you join us in a private message so that we can gather the necessary specific information and details.

The peer to peer or direct message icon typically looks similar to a conversation bubble that one may see in a comic book!

Please let us know if you have any further questions here! We look forward to assisting! 

I no longer work for Comcast.

3 years ago

docgear

Visitor

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2 Messages

ah, i see that the DM option appears up by the notification bell once you've made a post.
that's not super obvious if you've never posted before. :D

3 years ago

0

Attathomeguy

Visitor

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1 Message

3 years ago

Can someone run my address as well?

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