U

Visitor

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1 Message

Wed, Jan 19, 2022 10:52 AM

gigabit pro

I would like to have a survey run on my house to determine my gigabit pro eligibility. I have a comcast node literally in front of my house so it should be doable...who can help me get in contact with the right person to get started? 

New Poster

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4 Messages

Hace 4 m

I would love to find out if I am eligible as well.

Official Employee

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291 Messages

Thank you for reaching out to me, @miguell2. Will you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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93.8K Messages

Hace 4 m

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEva

Official Employee

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407 Messages

Hace 4 m

@user_e31709 We can definitely help with this request. Please send your full name and service address in a direct message (instructions below from @XfinityKimberlyB) to get started.

(edited)

Visitor

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1 Message

@XfinityEva​ Where is this "peer to peer" chat icon ?

Official Employee

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233 Messages

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@XfinityJennifer​ Like others in this thread, I'm interested in finding out about the Gigabit Pro fiber service. I do not see a peer-to-peer chat, or direct messaging icon anywhere on any of the forum pages, and the link in the above goes to a 404.

Is there a clear way for someone to find out if they can order this service?

Official Employee

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189 Messages

@docgear Thank you for your interest in Gig Pro services! Availability for this particular service does vary upon location, and we'd need to check specifically to your location in order to determine eligibility. Ultimately in order to submit the request or inquiry for a specific address, we would need to have you join us in a private message so that we can gather the necessary specific information and details.

The peer to peer or direct message icon typically looks similar to a conversation bubble that one may see in a comic book!

Please let us know if you have any further questions here! We look forward to assisting! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

ah, i see that the DM option appears up by the notification bell once you've made a post.
that's not super obvious if you've never posted before. :D

Visitor

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1 Message

Hace 4 m

Can someone run my address as well?

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