Hello, @agents265 thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'm glad to see our awesome Xfinity Forum expert @EG was able to move your post, and bring the Gig x10 inquiry to my attention. There is a ticket I can open, but will need to go over this information first to see if you want to proceed:
- Gig x10 has a $500 installation fee - A $500 activation fee - Monthly rate of $299.95 [Edited: corrected rate] (before any taxes and fees if associated) - Monthly modem lease of $19.95 - Requires a 2 year contact, with early termination fees starting at $1,150 - Have you had a Gig x10 submission/quote within the past 12 months
If this sounds good to proceed, the ticket will open a survey to see what is needed to get Gig x10 service to the location. We cover up to a certain portion of construction costs, if determined to be more than what we would cover then customer contribution would need to be paid before construction moves forward.
Please follow up at your convenience, I look forward to hearing back from you.
EG
Expert
•
120.8K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
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XfinityJustinC
Official Employee
•
2.6K Messages
6 hours ago
Hello, @agents265 thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'm glad to see our awesome Xfinity Forum expert @EG was able to move your post, and bring the Gig x10 inquiry to my attention. There is a ticket I can open, but will need to go over this information first to see if you want to proceed:
- Gig x10 has a $500 installation fee
- A $500 activation fee
- Monthly rate of $299.95 [Edited: corrected rate] (before any taxes and fees if associated)
- Monthly modem lease of $19.95
- Requires a 2 year contact, with early termination fees starting at $1,150
- Have you had a Gig x10 submission/quote within the past 12 months
If this sounds good to proceed, the ticket will open a survey to see what is needed to get Gig x10 service to the location. We cover up to a certain portion of construction costs, if determined to be more than what we would cover then customer contribution would need to be paid before construction moves forward.
Please follow up at your convenience, I look forward to hearing back from you.
(edited)
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