Hello, @agents265 thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'm glad to see our awesome Xfinity Forum expert @EG was able to move your post, and bring the Gig x10 inquiry to my attention. There is a ticket I can open, but will need to go over this information first to see if you want to proceed:
- Gig x10 has a $500 installation fee - A $500 activation fee - Monthly rate of $299.5 (before any taxes and fees if associated) - Monthly modem lease of $19.95 - Requires a 2 year contact, with early termination fees starting at $1,150 - Have you had a Gig x10 submission/quote within the past 12 months
If this sounds good to proceed, the ticket will open a survey to see what is needed to get Gig x10 service to the location. We cover up to a certain portion of construction costs, if determined to be more than what we would cover then customer contribution would need to be paid before construction moves forward.
Please follow up at your convenience, I look forward to hearing back from you.
@agents265 you're welcome! With being new to the Xfinity Forum, I know you may not be familiar with the guidelines and processes. We just like to ensure that user profiles aren't negatively affected for future Forum needs as repeated violations can lead to loss of access here.
The Xfinity Forum is also a community gathering place, so other users who may have similar inquires who run across this post can see the costs, and steps involved if they wanted to move forward as well with a Gig x10 request.
Thanks for the confirmation that no previous submission/quotes in the past 12 months, and ok to proceed with submitting the Gig x10 ticket. To continue I will need to gather some information we don't want here in our public post.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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120.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
•
2.6K Messages
2 hours ago
Hello, @agents265 thank you for reaching out over Xfinity Forums. While we can certainly appreciate your desire to receive immediate assistance with your issue.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'm glad to see our awesome Xfinity Forum expert @EG was able to move your post, and bring the Gig x10 inquiry to my attention. There is a ticket I can open, but will need to go over this information first to see if you want to proceed:
- Gig x10 has a $500 installation fee
- A $500 activation fee
- Monthly rate of $299.5 (before any taxes and fees if associated)
- Monthly modem lease of $19.95
- Requires a 2 year contact, with early termination fees starting at $1,150
- Have you had a Gig x10 submission/quote within the past 12 months
If this sounds good to proceed, the ticket will open a survey to see what is needed to get Gig x10 service to the location. We cover up to a certain portion of construction costs, if determined to be more than what we would cover then customer contribution would need to be paid before construction moves forward.
Please follow up at your convenience, I look forward to hearing back from you.
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