Gigabit PRO Availability

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@codezomb wrote:

Calling sales is useless, how do I get ahold of someone for a quote / availability check for Gigabit Pro (2Gbps symmetrical).

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Nobody has any info on who to contact on this? Sales department is useless and has no idea what I'm talking about when I say Gigabit Pro. They keep trying to sell me 1Gbps (which I already have).

Hello @codezomb, 

I can put in a ticket to see if we can install the fiber Gigabit Pro to your address. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

Hi @ComcastMartin , I'm having the same problem trying to get in touch with someone to verify service at my current address and the new address i'm moving to in a couple months. This was available at my current residence and shows up in the website when i search for services but i'm unable to get anyone on the phone. 

I tried messaing you directly with the method above but I don't have a send message to you directly when loading your name/profile. 

Is there a way you could message me and i'll reply with my addresses? 

Thanks again, its a big help. 

Hi can you please help me. We are a small online home based business. We have xfinity 1000 gig speed now but we are interested in gig speed pro. I called Comcast many times with no luck. I also called Comcast business but they were no help either. Cn you please check my location to see if gig speed pro is even available.  

Thank you in advance.

Hey there, @SFGucci and @Atl43, we can check to see the Gigabit Pro availability in your area. Please click on my handle (ComcastGina) and send a private message with your name and the complete service address (including city, state, ZIP, suite number, etc), so we can take a look. 

@Misplaceddna that might have been because you're new to the community (welcome!) so you had to make your first post, in order to send a private message. It should work now 🙂 Please let us know your name, the current address, and the new address in the private message. 

Hi @Jeffnews ! If you have our residential services at your home-based business, please send over your name and the service address in a private message here. If you have our business services at your home-based business, then please head over to our Comcast Business Support Community and reach out for further assistance there, so we can ensure that we are providing you the correct support 🙂 

I also have been trying to get a hold of someone for Gigabit Pro for the last month and no one can tell me who to call. I keep getting told someone will contact me.

@ComcastGina 

It's possible I'm missing it, but when I click your name, I do not see a way to private message you. I, too, am interested in Gigabit Pro service. Please let me know how to get information on availability. Thanks.

I'll message you as well, if you don't mind also checking my address.

I would like for you to check my address as well.  I will try and send you a private message.

Hi there! There has been some time since our last communication with you. If you still need assistance, please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.