Misplaceddna's profile
Misplaceddna
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7 Messages

Tue, Jan 5, 2021 3:00 PM

Gigabit Pro Availability in 33431 and 33487

Hi, I'm trying to track down a contact to see if GigabitPro service is available at my current residence and a new residence  i'll be moving to in the next couple months. 

Is there a phone number or email address i can reach get both addressed verified?

Thanks.

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3 m ago

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25.5K Messages

4 m ago

@Misplaceddna 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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Misplaceddna

Regular Visitor

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7 Messages

4 m ago

I've opened two tickets with the main 800 Xfinity phone line and still no response from anyone. Even the main GigaBit Pro webpage only has the Xfinity main line listed and upon calling no one knows what you're talking about. 

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ComcastTambrey

Official Employee

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2.7K Messages

4 m ago

Hello, @Misplaceddna!

We appreciate you taking the time to reach out to us here on the Xfinity Forums! I wanted to reach out to you here quickly and let you know that I've replied to your PM and look forward to your response so that we can check into GigPro availability for you. 🙂

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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Misplaceddna

Regular Visitor

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7 Messages

3 m ago

it's been two weeks since this post and about 4 weeks since I originally opened up tickets with the main Xfinity support line and zero feedback. Very dissappointing. 

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