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vwxyang0707
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Sunday, February 1st, 2026 7:50 PM

GIFT50 Code Not Applied at Checkout

I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to use the code at checkout (which wasn't possible). I feel lied to and as though such a promotion doesn't actually exist, scamming customers to sign up with Xfinity. I would like this code to be applied to my order.

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5 hours ago

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XfinityPeterH

Official Employee

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2.6K Messages

6 hours ago

 

vwxyang0707 Do you happen to have a photo of the email you were sent that shows the code? 

 

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vwxyang0707

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Yes I do! Here's the image.

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5 hours ago

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XfinityMarcus

Official Employee

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2.1K Messages

vwxyang0707 thank you for alerting us of the issue you had claiming your promotional offer, please send over a direct message with your full name and complete service address so that we can look into this issue in further detail. 

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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