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user_sb981z
1st Topic

4 Messages

Thursday, May 23rd, 2024 10:03 PM

Closed

Gift card not working

I got a $100 virtual gift card from mobile rewards and every time I try to use it, it declines

Question

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Updated 

11 months ago

177

2

0

XfinityNicolas

Official Employee

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1.1K Messages

1 year ago

Hey user_sb981z, thanks for reaching out to Xfinity Support on our forums. We definitely want to make sure you can use your gift card. What does the status of the card show when you check it here?

 

6

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user_sb981z

4 Messages

Say virtual card has been emailed. I have the card number and it’s added to my Apple Pay but when I use it, it will declined

1 year ago

0

XfinityVianney

Official Employee

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2.2K Messages

Thanks for the update, @user_sb981z. How long ago was the virtual card issued? Have you tried it anywhere else besides Apple Pay? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_sb981z

4 Messages

Issued last week. And no I haven’t tried using it other than Apple Pay 

1 year ago

0

XfinityMarcos

Official Employee

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2.4K Messages

 

user_sb981z, Understood, thank you for sharing that additional information. Those virtual cards are pretty convenient, I do the same thing and add them to my wallet, so I'm sorry you've run into some issues when using it. Are you able to confirm if the virtual card is a Mastercard? If so, is Mastercard accepted when you attempt to use the virtual card?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_sb981z

4 Messages

Yes it is a Mastercard and the places I’ve tried to use it does accept Mastercard 

1 year ago

0

user_y4qaqj

3 Messages

1 year ago

I got a $100 virtual gift card and activated it properly and it does not work.  There is no human to talk to on the support number.  It's very frustrating and the whole thing feels like a scam.  Any suggstions?

4

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XfinityAmandaB

Official Employee

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2.2K Messages

 

user_y4qaqj Thank you so much for letting us know you are also having issue with your vertual card. Have you checked the link above to  confirm the status of your card. That link is here in case you are not able to locate it above: https://www.xfinityincentivetracker.com/track

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_y4qaqj

3 Messages

I have and it doesn't work.

11 months ago

0

user_y4qaqj

3 Messages

I've called the number that does not have a human so many times and I can't get anywhere.

11 months ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

Thank you for letting us know @user_y4qaqj, when calling the number for the card what happens in the automated system?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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