Hey user_sb981z, thanks for reaching out to Xfinity Support on our forums. We definitely want to make sure you can use your gift card. What does the status of the card show when you check it here?
Thanks for the update, @user_sb981z. How long ago was the virtual card issued? Have you tried it anywhere else besides Apple Pay?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_sb981z, Understood, thank you for sharing that additional information. Those virtual cards are pretty convenient, I do the same thing and add them to my wallet, so I'm sorry you've run into some issues when using it. Are you able to confirm if the virtual card is a Mastercard? If so, is Mastercard accepted when you attempt to use the virtual card?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I got a $100 virtual gift card and activated it properly and it does not work. There is no human to talk to on the support number. It's very frustrating and the whole thing feels like a scam. Any suggstions?
user_y4qaqj Thank you so much for letting us know you are also having issue with your vertual card. Have you checked the link above to confirm the status of your card. That link is here in case you are not able to locate it above: https://www.xfinityincentivetracker.com/track
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for letting us know @user_y4qaqj, when calling the number for the card what happens in the automated system?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNicolas
Official Employee
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1.1K Messages
1 year ago
Hey user_sb981z, thanks for reaching out to Xfinity Support on our forums. We definitely want to make sure you can use your gift card. What does the status of the card show when you check it here?
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user_y4qaqj
3 Messages
11 months ago
I got a $100 virtual gift card and activated it properly and it does not work. There is no human to talk to on the support number. It's very frustrating and the whole thing feels like a scam. Any suggstions?
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0