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Friday, February 20th, 2026 5:06 PM

Gift card 300$

We got a promotion deal. We were supposed to receive a 300$ gift card by now. Still nothing please help 

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51 minutes ago

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XfinityAirelle

Official Employee

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3.2K Messages

3 months ago

 

 

Hi there!We definitely understand wanting an update on that $300 gift card. That’s a big incentive, and we’d want answers too.

 

Have you had a chance to check the Incentive Tracker yet? You can visit xfinityincentivetracker.com and enter your account information to see the current status. It will show whether the reward is still processing, approved, or already issued.

 

In most cases, the gift card is sent after all promotional requirements are met, such as keeping the service active for the required timeframe and remaining in good standing.

 

If you’ve checked the tracker and it’s not showing anything or the status looks off, let us know. We’ll be happy to review your account and see what’s going on with the reward.

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SantanaBanana57

Visitor

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4 Messages

2 hours ago

I’m going through the same issue right now. Except Xfinity is claiming it was a $200 not $300. Bogus. I wrote down on my phone the amount and date that instant, along with a calendar reminder 90 days after my sign up date. Do the right thing Xfinity. 

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XfinityDuron

Official Employee

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755 Messages

Hello there @SantanaBanana57 , do you have any proof that can be sent in that you were promised a $300 gift card?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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SantanaBanana57

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I have no physical proof other than what was said in person by an employee during my sign up. I took that person for their word. After some quick research it appears my problem is not an isolated event with the same amount of $300 promotional card promised.  

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1 hour ago

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XfinityDuron

Official Employee

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755 Messages

If you were told something from Xfinity store I will recommend going back to the store and speaking with a manager. On this platform we do some digging, and unfortunately we have to go with the evidence that's put before us. I will be leaving this chat open, I ask that you please follow up with details of your next store visit. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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SantanaBanana57

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 Respectfully, if you have done “digging”, the. did you also find the same accusations made by other customers, including the post we’re currently on? Seems like a systemic issue

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1 hour ago

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XfinityRay

Official Employee

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3.9K Messages

When you place an order, we send you the details of the order to review and approve before the order can be completed, @SantanaBanana57. That shows the plan details, pricing, and any additional items like a prepaid card. We also send an email confirmation after you approve the order for your records. The ticket team investigated this and sent the $200 card based on their findings. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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51 minutes ago

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