Hi @user_gb9fh2, there are a few prerequisites that must be met to unlock a Xfinity mobile device. As listed in the How do I unlock my Xfinity Mobile phone? Article, you can find those prerequisites below.
Your phone must be activated for at least 60 days.
The phone must be paid in full.
Your Xfinity Mobile account cannot have a past-due balance.
Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
XfinityJustinM
Official Employee
•
469 Messages
17 hours ago
Hi @user_gb9fh2, there are a few prerequisites that must be met to unlock a Xfinity mobile device. As listed in the How do I unlock my Xfinity Mobile phone? Article, you can find those prerequisites below.
Does your device meet these requirements?
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