Frequent Visitor
•
10 Messages
Getting charged for Netflix though Netflix is included in my bundle (note I do not have X1, I'm a TiVo cablecard user)
I spent about 2 hours on the phone with Comcast today and was told with my scenario I'm out of luck, which is odd because everything was fine up until about September 2022 when the double billing started.
I do *NOT* have an X1 box, I have a TiVo with Cablecard. My Comcast package includes Netflix. Around Sept 2022, Netflix started charging me monthly. I called Comcast around December and was credited and was told the problem was fixed and Comcast had the wrong account email address linked. Netflix continued to charge me. About 3 weeks ago, my wife removed our credit card from Netflix and now Netflix has shut off our service.
Today I first spent an hour on the phone with Comcast with someone trying to figure out how to link our Comcast account to our Netflix account. He then tried to conference in Netflix but when Netflix answered, he was disconnected and I was left alone talking to the Netflix person. I explained the situation and was told there are two ways to link Comcast and Netflix accounts
1. Through an X1 box (which I don't have and never will, I have 5 TiVos with lifetime subs, so I pay $0, Comcast would charge me a bazillion $$$ for 5 boxes)
2. Comcast could text me a link that would allow the two accounts to be linked together. Netflix said I would have to call Comcast back and have the link sent to me.
I called Comcast back, was bounced around a bit and eventually ended up with Paul in Tier 1 support. Paul said there is no such thing as option 2, I need to have an X1 box or change my Comcast package to something that doesn't include Netflix. When I suggested Comcast provide a $20 credit a month as a solution (Netflix is charging me $19.99), he said that any Netflix subscription issues are between me and Netflix, not Comcast (which seems wrong to me) so Comcast couldn't help. Paul was nice, but essentially after spending a half hour with him, the only solution he had to offer was to downgrade my Comcast package since I don't have X1 and pay Netflix directly.
Before I do that, I wanted to confirm downgrade is the final answer.
Accepted Solution
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@rawbar1 Thank you for reaching out on the Xfinity Community Forums. The answer the agent has provided is correct, in order to have the billing through Xfinity and linked you would need the X1 box or Flex box with no cable service. Here is a link showing the eligibility for Netflix https://www.xfinity.com/support/articles/netflix-on-x1-and-flex. If you would like to make changes to your package please feel free to send over a direct message with these steps:
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
user_615e80
Visitor
•
1 Message
2 years ago
I have wasted over 5 hours on the phone with xfinity. I was charged for Netflix since 8/22 I already have a Netflix account which I had for the last 5 years. Xfinity keep saying they can not refund my $200 because it’s a 3rd pay account. Netflix said that cannot refund me and that xfinity needs to do it. Long story short I still have not received my $200 back.
2
0