Visitor
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1 Message
Getting charged for equipment I was never given
I'm getting charged for equipment from Xfinity that I was never given. When I went to talk to an employee at a retail store they were no help. They told me I would get sent to collections if I didn't bring the equipment back or pay. But why would I keep this, there is no reason why I would need to keep it. I canceled my service with Xfinity, and I returned what I was given at the start of service. I don't think I should have to pay for something that I never received. It is frustrating to not even be able to talk to someone who would be willing to help out with this situation.
XfinityPeterH
Official Employee
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1.9K Messages
2 years ago
Thank you very much for reaching out about your experience @FGS23 I know if I was being charged for something I never had I would be reaching out too! We are here and happy to investigate your account with you. Please send us your full name and the complete address in a Direct Message. Here are the steps for reaching us:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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