Visitor
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1 Message
Getting a contractor to run long cable about 1000 feet
We have been trying to get a cable run to our new house. The last technician to come here said we needed a contractor to make a plan to run the cable since it is so long. About 1000 feet and the nearest tap is across the road. When can I get some help with this. I have been waiting for over a week for a call back.
Chris [Edited: "Personal Information"]
XfinityEva
Official Employee
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2.5K Messages
2 hours ago
@user_qbavbq Thank you for reaching out about this request.
Some things to keep in mind about our serviceability;
We may not be able to provide service to you if:
Even if your address is within 300 feet of our physical network, construction may still be required to route our service line to follow utility easements or right of ways. Depending on the amount of construction required, we may be able to complete it at no cost to you, or you may be required to cover a portion of the construction costs. In addition to construction costs, you may be charged an installation fee to connect our services at your address.
When you first reached out, were you provided with a ticket number (may start with ECM or H)? Have you received any text or email updates?
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