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user_4ll5e0
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Visitor

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2 Messages

Thursday, August 7th, 2025 9:25 PM

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Get call recording

Hello on July 11, 2025 I was told a different plan from what I am now currently receiving. I have tried going to a store and escalating with customer service and have not been able to resolve. I’d like to get a call recording as the agent did not input notes. I’m also being told I have to activate mobile which I do not want to do until this is resolved. I’m trying to get a call recording to prove the conversation and see if Xfinity will honor it.

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10 months ago

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XfinityDilary

Official Employee

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3.3K Messages

10 months ago

 

user_4ll5e0 Thanks for posting on our Community Forums for assistance. I'm sorry to hear about your situation. I can understand your frustration and we'd like to help! Was there a contract or approval link completed at the time of the order? 

 

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user_4ll5e0

Visitor

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2 Messages

Yes I was asked for credit card information and sent links. I told him links weren’t what was discussed and he said not to worry about it he would put in the notes. 

10 months ago

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XfinityDemitrius

Official Employee

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2.7K Messages

While we would be unable to retrieve any calls, we can help review the Xfinity account for any account, billing, or service information @user_4ll5e0. If you have an Xfinity Mobile concern, we are limited and would recommend reaching out directly to our Xfinity Mobile team for assistance. If you would like us to help review the core Xfinity account, lease send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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10 months ago

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