Visitor
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3 Messages
Get a new XR-11 Remote to replace the XR-15
We recently signed up for new service using the X1 and were given three XR-15 remotes. We have a family member that finds the XR-15 nearly impossible to use because of hand and finger strength needed to operate the remote. We would like to get XR-11 replacement remotes, because other uses found this to be a good remote to solve this issue that will keep all the features with X1. How can I get XR-11 replacement remotes ? Thanks
MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
You should be able to pick up a XR-11 "free at your local Service Center. You can keep the XR-15 remote.
Otherwise; a Comcast employee here can handle shipping one a a small expense.
Moved to Customer Service forum for help.
(edited)
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CCMartin
Gold Problem Solver
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2.9K Messages
4 years ago
Hey there, @user_25aaee
Our team can help get you a new remote or get you info on it. We will need to verify your account and speak in a private message. To do so:
To send the requested information:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://comca.st/3zGhaIb
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Kruzen
Visitor
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2 Messages
4 years ago
I just hooked up Xfinity and got the XR-15 remote. I also have the XR-11 remote. I like the older remote better but I do not know how to pair it to my TV and surround sound system. Does anyone know how I can pair the XR-11 remote?
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