Yes, you do have the option to swap your Xfinity Gateway at any Xfinity Store. Please note the inventory within each store can change daily. That said, the store employees will do their best to provide a comparable replacement if the specific equipment, like the XB8, you need isn't in stock or provide the option to have it shipped. The shipping can then take 3 - 5 business days to arrive from the date it's ordered.
That said, we can also help you here as well. Can I ask the reason you needed the swap. Have you noticed any performance issues or alerts on the Xfinity App?
jrberton Thanks for confirming! We definitely want to ensure your cameras are working. I know I rely on my cameras to check on my dogs when I am aways from my home. Have you tried any troubleshooting steps already?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
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1.7K Messages
2 months ago
Yes, you do have the option to swap your Xfinity Gateway at any Xfinity Store. Please note the inventory within each store can change daily. That said, the store employees will do their best to provide a comparable replacement if the specific equipment, like the XB8, you need isn't in stock or provide the option to have it shipped. The shipping can then take 3 - 5 business days to arrive from the date it's ordered.
That said, we can also help you here as well. Can I ask the reason you needed the swap. Have you noticed any performance issues or alerts on the Xfinity App?
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