Frequent Visitor
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15 Messages
Gateway upgrade
Hello,
I recently upgraded my internet speed and I received an email stating that I require a new gateway to take advantage of those speeds. So I clicked on the link but by adding the new gateway my bill would go up? Which makes no sense! So obviously I didn't order it. I'd like to get an XB8 if possible.
EG
Expert
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110.1K Messages
11 months ago
Moved here....
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XfinityJeniece
Official Employee
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3K Messages
11 months ago
Hey there, geek271, thanks for reaching out through Xfinity Forums regarding upgrading your modem to get those new speeds! We are so excited for you to enjoy the new speeds! I would be happy to take a look at your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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