Gateway tracking information

I placed an order for internet on 12/27 for instore pickup within 2 hours, to upgrade from prepaid.

I was never sent the message that it was ready.

Instead on the 29th I got called by a rep asking if i was aware my service was being canceled .

I assumed it was about the prepaid internet and the NOW wifi.

After telling them I was attempting to upgrade from prepaid to the gig internet with xfi pro they said they swapped it to shipping now.

I still haven't recived any tracking information to know when or if it is coming.

The prepaid is about to run out and I don't want to renew it and the modem show up or not renew it and it not show up.

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

2.7K Messages

2 days ago

e1337n00b Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I see that you are needing some help with your new modem and locating it. Our team is here to help and provide you with the latest update. In order to get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

0

Customer Service

e1337n00b

Gateway tracking information

XfinityJorge

New to the Community?