Visitor
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11 Messages
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon
I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the new 5G Gateway. HP says no, not even with Ethernet. Anyhow, can I reinstall my 2G Gateway and try to install a secure, my own repeater securely? Comcast wants me to hurry up and return their product, but I can’t get the assistant to understand my problem.
Thank you
EG
Expert
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119.7K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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916 Messages
13 days ago
Hello @Tippet6x,
Just to clarify, all the newer Xfinity modems have both the 2.4 GHz band and 5 GHz band. The Overview of Xfinity Wi-Fi Gateways and Routers article shows each of our modems and confirms their band capabilities. There should also be no issue connecting the device via ethernet. Which modem did you recently receive?
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Tippet6x
Visitor
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11 Messages
24 hours ago
@Again
Please, no apology needed, it was me. You were only helping me. I was very tired of this and cranky and sensitive. After trying to work with AI for hours over the past weeks, I have had enough. I was silly enough to ask if it ever worried. I can’t believe it pushed me that far. I got an answer. ‘no thank you’.
I am afraid I will make a mess of everything if I split the bands. When I attempted, I was immediately prompted NO! I am not sure, and was always told to let it be until you get more advice.
From what I understand, the XB8 decides which band to use as needed. If it is user friendly it should switch to the 2GHz band when prompted by the device. That’s the way I see it, and I am probably all wrong.
My printer is a very inexpensive DeskJet HP9D81F1, all in one. There is a tiny window that only shows the WiFi signal and the amount of ink available. It worked perfectly until I finally got the XB8 to work, and that should have been out of the box, but turned into another quagmire. That was it for the landline voice and the printer. Gone!
Also, I mentioned in an earlier post that the new router is slower than the XB7. When I was working with AI the other night, it told me to put the extender in the window to make the XB8 pick up speed. I am maybe ten feet from the router. AI said to unplug the extender and wait a while, the router would speed up. After waiting, it was still slow.
Thank you for your time and patience. I have been at this all afternoon, and while the TV still works, I will join my hubby. I know sarcasm is not nice even if it’s meant to be humorous.
Have a good evening. I’ll get it figured out.
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Tippet6x
Visitor
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11 Messages
14 minutes ago
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