Visitor
•
4 Messages
Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway
Good Afternoon
I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the new 5G Gateway. HP says no, not even with Ethernet. Anyhow, can I reinstall my 2G Gateway and try to install a secure, my own repeater securely? Comcast wants me to hurry up and return their product, but I can’t get the assistant to understand my problem.
Thank you
EG
Expert
•
119.4K Messages
24 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinM
Official Employee
•
883 Messages
24 hours ago
Hello @Tippet6x,
Just to clarify, all the newer Xfinity modems have both the 2.4 GHz band and 5 GHz band. The Overview of Xfinity Wi-Fi Gateways and Routers article shows each of our modems and confirms their band capabilities. There should also be no issue connecting the device via ethernet. Which modem did you recently receive?
(edited)
6
0