Visitor
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1 Message
Gateway is failing
My wifi keeps dropping. I have done all the online tests and everything is "fine". I've restarted my Gateway modem several times and the wifi works for 5-10 minutes before failing again. Rinse and repeat. Can I take my Gateway modem to a local store and swap it out? I have now wasted 20 minutes that a one minute conversation with an agent could have answered my question. Infuriating!
XfinitySara
Official Employee
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1.9K Messages
3 days ago
Hello, @user_mmxplq! Thanks for coming to the community forum with your equipment and service concerns. You've come to a great place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly :) To answer your question, yes - you can take your Gateway to an Xfinity Store for a swap. I also highly recommend reviewing these Connection Troubleshooting Tips if you haven't yet. Let us know if you notice anything else that needs adjusting. Otherwise, we're also happy to take a closer look at things today.
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