Visitor
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1 Message
Garbage customer service
Honestly I keep getting let down but the customer service. My internet bill went up from $55 to $104 in a month due to some 5 year promotion ending, I called and asked if there was anyway they could lower my bill, the lady said she lowered it to $67, fine. Next bill rolls around and I got charged $104. I was fed up at this point and called to cancel my services. Took forever just to get it canceled then noticed it wasn’t reflected as canceled on my app so I called back to confirm my services were canceled. They confirmed it was canceled… well to my surprise, I got charged $104 again the following month for services I wasn’t even using because I was told MULTIPLE times it was canceled. Now I’m trying to get ahold of billing to get the refund and it’s impossible to get anything done without spending hours on the phone. I would never ever recommend Xfinity to anyone.
XfinityJanelle
Official Employee
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2.4K Messages
2 hours ago
Hey @user_bz3ctk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your cancellation of service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_34di2a
Visitor
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1 Message
1 hour ago
I’ve done troubleshooting 2 and still not working. Need to send a technician
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