U

Visitor

 • 

1 Message

Tue, Sep 21, 2021 10:21 PM

Frustrated

Why is my cable and wifi  comes on and off ,they I get a text  said my service will be working fine on September 20,2021, We just got hit with hurricane Ida and still no cable and wifi but ATT and Charter is working good for my neighbors,

XfinityEthan

Official Employee

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381 Messages

1 m ago

Hi, @user_0798b7. We always work as fast as we can to restore service and I appreciate your patience. What does the My Account app say? If it has a notification it will be the best place to stay updated as it is the same system we use for estimates. We are working on restoring the commercial power that runs our service in the area. I would be happy to check back here when it is on to make sure everything is good. 

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